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Understanding User Account Profiles - Totango

Joseph Lee
Nithil Shanmugam
January 2, 2024

Understanding User Account Profiles - Totango

Overview:

Effectively managing user account profiles is crucial for maximizing the potential of Totango's Customer Success Platform. This comprehensive guide aims to streamline your workflow and enhance user experience by providing insights into creating and utilizing user account profiles efficiently.

1. Begin by visiting the Totango website.

1 Click on "Image"

2. Next, navigate to the 'Resources' section.

2 Click on "Resources"

3. Continue by selecting the 'Help Center' option.

3 Click on "Help Center"

4. Once there, you'll land on the Totango Help Centre homepage.

4 Click on "Image"

5. From here, choose 'Using Totango' to proceed.

5 Click on "Using Totango"

6. Now, opt for 'Account & User Profiles' to understand more.

6 Click on "Account & User Profiles"

7. Next step, click on 'Understand account profiles'.

7 Click on "Understand account profiles"

8. Finally, read the guide on understanding account profiles to boost your knowledge.

8 Click on "Understand account profiles"

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A core issue we identified was that the team was often spending a lot of time creating custom demos, guides, or walkthroughs for unqualified prospects.

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Ultimately, this led to a lot of wasted time, a huge amount of burden and effort for already busy staff, and a diffusion of focus on targeting the right prospects.

Casey O'Brien
Solutions Consulting Director

Prior to Supademo, we were spending countless hours putting together demos and videos across discovery, qualification, training, or simply answering common questions. Creating these could take upwards of 8-10 hours, which is both painful for us, but also less engaging for prospects.

Andreas Moekesch
Solutions Consulting, Processmaker

One of my pain points was how time-consuming it was to create product demos for both demonstrations and trade shows manually. The ability to create a Supademo in minutes and the ability to showcase these at conferences has saved us an incredible amount of time!

Kirill Stolbushkin
Solutions Consulting, Processmaker