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How to create a new group in Zendesk

Joseph Lee
Justin James
June 14, 2023

How to create a new group in Zendesk

Overview

Effortlessly enhance your customer support capabilities with Zendesk as you create a new group in just a few clicks. Seamlessly organize your teams, streamline ticket management, and deliver exceptional customer experiences with ease, all within the industry-leading platform trusted by top organizations worldwide. This comprehensive guide provides you step by step instructions on how to create a new group in Zendesk.

Step by step interactive walkthrough

Steps to How to create a new group in Zendesk

1) Navigate to Zendesk Admin Center.

2) Click on "People"

3) Click on "Groups"

4) Click on "Add Group"

5) Fill in the details.

6) Click on "Save" and a new group will be created.

A core issue we identified was that the team was often spending a lot of time creating custom demos, guides, or walkthroughs for unqualified prospects.

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Ultimately, this led to a lot of wasted time, a huge amount of burden and effort for already busy staff, and a diffusion of focus on targeting the right prospects.

Casey O'Brien
Solutions Consulting Director

Prior to Supademo, we were spending countless hours putting together demos and videos across discovery, qualification, training, or simply answering common questions. Creating these could take upwards of 8-10 hours, which is both painful for us, but also less engaging for prospects.

Andreas Moekesch
Solutions Consulting, Processmaker

One of my pain points was how time-consuming it was to create product demos for both demonstrations and trade shows manually. The ability to create a Supademo in minutes and the ability to showcase these at conferences has saved us an incredible amount of time!

Kirill Stolbushkin
Solutions Consulting, Processmaker